Who we are
Northkeel Labs is a service business run by Chetan Agarwal from India. We decide how the personal data described here is used. Contact: [email protected]. This address is also our grievance contact under India's Digital Personal Data Protection Act.
This website
This site has no analytics, no cookies and no advertising. We do not collect information about you when you browse it. Fonts and scripts are served from this site itself, not from third parties. Our hosting provider, Cloudflare, may keep standard server logs, such as IP addresses, to secure and operate the service. This site is not meant for children.
If you use the contact form
The form sends us your name, email address, the topic you pick, your message and, if you add them, your company and website. We also record the date, the country your connection comes from and the page you sent it from. To stop spam, we keep a count linked to your IP address for up to one hour after your last submission.
If you email us
If you write to [email protected], we receive your email address and whatever you put in the message.
If we contacted you first
We found your work details in public business sources, such as your company website or professional profile. We rely on our legitimate interest in offering services relevant to your business. Reply "stop" and we will not contact you again.
Why we use it
We use these details only to answer your enquiry and run the conversation. That is a step before a possible contract and in our legitimate interest. We do not add you to a mailing list without asking, and we do not sell your data.
Who processes it
We use Cloudflare for hosting and form storage, Resend to forward form messages to our inbox, Zoho for email and Less Annoying CRM to keep track of conversations. We work from India, and these providers may process data in the United States and other countries.
How long we keep it
We delete enquiries 24 months after our last contact, unless you become a client. Client records are kept as long as the law requires for business and tax purposes.
Your rights
You can ask what we hold about you, and ask us to correct it, delete it, restrict its use or stop using it. Where we rely on your consent, you can withdraw it at any time. Email us and we reply within 30 days. If you are unhappy with how we handled this, you can complain to your local data protection authority.
Client data
Data handled as part of a paid project is covered by the contract, the data processing agreement where one applies, and our security page, not by this notice.